This patent application from Bank of America describes a system for streamlined document processing within a hybrid metaverse environment. The system uses edge nodes and machine learning to identify necessary documents for event processing requests made by users through a metaverse interface. A soft document repository, linked to a physical repository, stores document links, reducing storage demands. The system automatically routes requests and sends haptic alerts to enterprise employees when documents are ready for review. The goal is to improve efficiency and reduce delays in handling client requests.